Industry Leading Net Promoter Score (NPS)
High Quality, Step-by-Step Repair Videos
Intuitive Repair Guides & Schematics
Views from Happy Home Owners & Technicians
Repair Savings to Over 20 Million Loyal Customers
Enduring customer safety, comfort, and convenience is our endgame, so we have imagined a day when every homeowner knows exactly who to turn to for home repair needs of appliances, HVAC, and outdoor power equipment.
When a customer is in need of repair, we have imagined an immediate, even real-time solution…not three weeks as if stuck in yesteryear. We know some homeowners are willing to do the simpler repairs themselves to save time and money.
We show them how – step by step – with thousands of expert videos accessible right online.
We have imagined the ability to easily access genuine manufacturer parts online and source from our warehouses for immediate shipment, whether you are a technician or a homeowner.
We see technicians as rescuers and have imagined this generation being valued for their craft and customer service.
We fully leverage modern tech and have imagined virtual diagnosis of breakdowns. The only home visit necessary is to make that repair happen. This helps technicians make a better living, and also makes more customers satisfied.